Wayfair is one of the most popular online retailers for home furnishings and décor. If you no longer wish to have an account with Wayfair, you can request to have it deleted.
Important: Unlike some sites, Wayfair does not let you instantly delete your account through account settings. Deleting a Wayfair account requires contacting their customer service team.
Here is a step-by-step guide on how to permanently close your Wayfair account:
Before Deleting Your Wayfair Account
Before deleting your Wayfair account, it is recommended you:
- Download or save any order invoices or purchase history you may need for taxes or records. These will no longer be accessible after deletion.
- Cancel any pending or scheduled orders. Any active orders will automatically be cancelled when your account is closed.
- Use any Wayfair gift cards or account credits. The remaining balances will be forfeited when your account is deleted.
- Change your password on any sites that use the same password as your Wayfair account. This is just a security best practice anytime an account is closed.
- Unsubscribe from Wayfair emails if desired. You can opt-out through the unsubscribe link at the bottom of any email.
Once you have handled these items, you are ready to proceed with account deletion.
Contact Wayfair Customer Service to Delete Account
To delete your Wayfair account, you must contact their customer service department directly:
By Online Contact Form:
- Go to Wayfair.com and scroll to the bottom of the page.
- Click “Customer Service” then “Contact Us”.
- On the Contact Form, choose the topic “Account”.
- For subject, write “Delete My Account”.
- In the message box, request account deletion and include your name and email address on file.
- Click Send to submit the deletion request.
By Phone:
- Call Wayfair Customer Service at 1 (866) 263-8325.
- Explain you want to delete your Wayfair account permanently.
- Provide the email address associated with the Wayfair account when prompted.
In either case, a service agent will assist in permanently closing your account.
Account Deletion and Data Removal Process
Once you have submitted your account deletion request, here is what you can expect:
- Wayfair will first cancel any pending orders or subscriptions associated with your account.
- Within approximately 48 business hours, your account will be locked and closed. You will no longer be able to sign in.
- For security, your password will be reset by Wayfair prior to final deletion.
- Within 30 days maximum, Wayfair will fully delete all personal data including your name, contacts, purchase history, and any saved payment methods.
- You will receive an email confirmation once the deletion is complete.
- Any account credit or gift card balance remaining will be forfeited upon closure as per Wayfair’s Terms of Service.
- Deleting your account is permanent. It cannot be reactivated in the future. You would have to create a new account.
Frequently Asked Questions
Can I instantly delete my account through account settings?
No, Wayfair does not provide an instant account deletion option. You must contact their customer service team directly to close the account.
What happens to my orders if I delete my account?
Any pending or scheduled orders will automatically be cancelled when your account is closed.
Will my data be completely removed?
Yes, Wayfair will delete all personal data including your name, email, address, order history, and payment information within 30 days.
How long does account deletion take?
It takes approximately 48 hours to deactivate your account. Full data deletion occurs within 30 days.
Can I delete just my mobile app account?
No, you would need to contact Wayfair customer service and request full account deletion which includes both website and app access.
Can I get my account or data back after deletion?
No, account deletion is permanent. Wayfair cannot recover or reactivate deleted accounts.
Closing Thoughts
Deleting your Wayfair account is a simple yet permanent action. Be sure to save any important data beforehand, cancel orders, and redeem credits. Then request deletion via customer service by phone or online form. Within a month, your account and personal data will be completely erased. Closing your account is permanent, so only delete if you are fully committed to no longer using Wayfair’s services.
